Grounded chat & citations

Research Guide is designed around one rule: if it didn't come from your team's wiki, Qualz's platform docs, or the study you've attached, the guide says so. You shouldn't have to guess whether a claim is real.

Two knowledge sources, clearly labeled

Research wiki. Best practices, frameworks, techniques, glossary. Packaged with the agent and refreshed on releases. Covers methodology: when to use JTBD versus Empathy Mapping, how to write unbiased survey questions, how to size a sample, etc.
Platform docs. Qualz feature references: what the platform supports, how a capability works, how pricing is structured, how to read a lens output. The source of truth for any product claim.

The agent decides which source to reach for based on what you asked. Methodology questions route to the wiki; "does Qualz support X?" routes to docs; open-ended reasoning can draw on general knowledge but labels itself as such.

Citations you can open

Every factual answer ends with its sources. Click a source to read the exact excerpt the guide drew from — page title, summary, and a link straight into the wiki or docs page. Sources are tracked per-claim, not per-message, so if one reply draws from three wiki pages and two docs pages, you'll see all five.

A Research Guide reply with links to the wiki and docs sources it drew from

When the guide refuses

Research Guide is trained to refuse rather than improvise when:

You ask about a tag that doesn't exist on the attached study (e.g. "what did women say about X" when gender wasn't collected).
You ask for numbers on a slice that isn't represented (e.g. "EU responses" when the study had none).
You ask about a Qualz feature that doesn't exist yet. Instead of making it up, the guide explains what's close and suggests next steps.

Talk to a real researcher

When the topic is outside platform scope (a specific industry norm, a niche academic method), or when the guide senses you're stuck, it offers you a direct way to reach a Qualz researcher at service@qualz.ai. It's always available — you can ask for it anytime.

Starter prompts

New sessions come with four starter prompts wired to real decisions:

Help me think through a research problem.
Survey or interviews?
What does Qualz do?
Talk to a researcher.

These are the fastest way to test what grounded, cited, refusal-aware chat actually feels like.

Grounded chat & citations